Gadget Protect Care
A worry-free device protection service

Plan for the unexpected with accidental & liquid damage coverage

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Coverage

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Accidents do happen. We've got yourcovered.

Enjoy peace of mind with Gadget Protect Care, a wide-ranging mobile care plan for your device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Gadget Protect experts will work to help get you back on track.

Here's what's covered.

Device Repairs

Covers accidental breakage due to handling and damages that may be caused by liquids.

Device Replacement

Device replacement service when the device can no longer be repaired; additional service fees apply.

Customer Support

Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.

Free Pick Up & Delivery

Be where you need to be. We’ll pick up, repair and deliver your device back to you- absolutely FREE!

Select your device to find out your coverage details

*Gadget Protect Care prices are subject to change without notice.

*Gadget Protect Care coverage may vary by country, model and deductibles may apply.

How is our service comparable to competitors and basic warranty?

Basic Manufacturer Warranty Covers:

One (1) year for parts, labor & battery
Product hardware and original Samsung battery.

Six (6) months for accessories
Original Gadget Protect charger and other accessories packaged with the product.

Gadget Protect Coverage

Repair service for unintentional breakage which may involve liquid/water damages.
Extended warranty (additional 1-year); applicable only for the 24-months Gadget Protect Care coverage.
You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
Free door-to-door pick-up and delivery service nationwide.
Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
Guarantees genuine Samsung parts are used for repair requests.

*For more information, read on FAQs

What Gadget Protect does cover:
We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are: Theft or loss of your device. Malicious breaks. Breakage caused by anyone else besides you or your immediate family members. Wear-and-tear from daily use. Cosmetic damage.

How and where to buy

Getting covered is easy. You can buy Gadget Protect Care for you device within 30 days of your device activation.
Just choose one of the online or offline options below.

1. Buy Gadget Protect for your device!

Select the Gadget Protect Care plan you want to avail and add it to your cart. Head to the checkout to buy your Gadget Protect Care to officially start protection for your gadgets!

2. Visit a Retail Store near you to buy Gadget Protect Care.

A Gadget Protect Care professional will help you find out your device status and purchase Gadget Protect Care at the nearest Store. Our sales expert will register your device through our retail portal.

How to claim your benefits with Gadget Protect Care

Connect with us online or offline through Authorized Gadget Protect Service Centers to request device repairs.

1

Accidents Happen

Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?

2

We have you covered

If you are already a Gadget Protect Care member, rest easy. We can restore your device quick and easy.

3

No Hassle, No Worries

File a request online, call the Gadget Protect Care Hotline or visit your nearest Samsung service center within 14 days of occurrence for authorized and convenient repair service.

4

Relax

Have your device picked up and delivered to your doorstep for free.

Contact Us Here

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Make a claim or check your coverage.
For more information, email contact@aftersalesgroup.com.ph

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:
1. What is Gadget Protect Care?

Gadget Protect Care is a repair service exclusively for Gadget Protect customers. There are 2 service coverage plans available for you to choose from the 12-month or 24-month period.

It provides enhanced coverage including accidental breakage due to handling as well as damages from liquid.

2. What are the benefits of Gadget Protect Care?
  • Repair service for unintentional breakage which may involve liquid/water damages.
  • Extended warranty (additional 1-year); applicable only for the 24-months Gadget Protect Care coverage.
  • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
  • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
  • Free door-to-door pick-up and delivery service nationwide.
  • Repairs are performed only by Gadget Protect Authorized Service Centers (ASC).
  • Guarantees genuine parts are used for repair requests.
3. What is not covered by Gadget Protect Care?

We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:

  • Theft or loss of your device.
  • Malicious breaks.
  • Breakage caused by anyone else besides you or your immediate family members.
  • Wear-and-tear from daily use.
  • Cosmetic damage.
4. How do I request for a repair?

Requesting for repair is easy and simple.


1. There are 3 ways you can opt to file a repair request:
a. Visit our website (https://careplus.co/)
b. Call our hotline at +63 (2) 8-464-3434
c. Walk-in at any Authorized Service Centers (appointment must be made before hand)

2. All repair requests must be done within 14 days of when the incident happened.

3. Once a repair request is filed, we will get your device repaired and deliver it back to you.
Estimated repair duration (pick up & delivery)

Metro Manila: 5 working days
Other areas: 8 working days

5. How can I track the status of my repair request?

You can check status of your repair via hotline +63 (2) 8-464-3434.

Otherwise, our Gadget Protect Care service team will contact you via email, sms or phone call to:
Inform you that your repair request has been received.
Confirm pick-up / self-delivery location of your damaged phone.
Inform you when your phone has been repaired.
Inform when your phone will be delivered to you or picked up from one of our service centers.

6. When will my Gadget Protect Care service plan expire?

Your Gadget Protect Care repair plan will expire at the end of the service coverage term that you have chosen; either 12-months or 24-months from the date of purchase or when you have exhausted the repair limit.

 

Repair Limit: 12 Months Service Plan
When the cost of repair has already reached your plan’s coverage value (equivalent to your device’s purchase price) or when (1) replacement device has been issued to you, whichever comes first.

 

Repair Limit: 24 Months Service Plan
When the cost of repair has already reached your plan’s coverage value (equivalent to 2x of your device’s purchase price) or when replacement device has been issued to you (up to 2 replacement devices can be issued), whichever comes first.

 

Gadget Protect will terminate your service plan if:

  1. We detect fraud or attempted fraud.
  2. Your device’s IMEI number has been tampered with.
  3. Your phone has been repaired by a 3rd party service center (not by a Gadget Protect Authorized Service Center).
7. Can I choose to terminate my Gadget Protect Careplan or get a refund if I was not able to request for repair claims during my coverage duration?
No. You may choose not to utilize any services offered under Gadget Protect Care+; no refund will be provided.