Data Privacy Policy

Aftersales Ph Limited Inc. (the “Company”) is committed to protecting the confidentiality of its customers’ personal information. We adhere to the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all relevant guidelines issued by the National Privacy Commission (NPC).

Personal Data

Personal data refers to any information that can identify an individual, either directly or indirectly, alone or in combination with other information.

In line with our commitment to data protection, we collect, use, store, share, and retain personal data as outlined below:

1. Personal Data We Collect

During our business transactions, we may collect the following personal, privileged, and sensitive information:

  • Full name, gender, date and place of birth, marital status, and family details (spouse and children)
  • Nationality, address, and contact details
  • Specimen signatures or biometric data
  • Identification documents and their respective numbers
  • Occupation, business details, and sources of income or funds
  • Information about beneficiaries or beneficial owners (e.g., name, address, citizenship, and contact details)
  • Authorized representative information, including name, signature, and contact details

2. How We Collect Personal Data

We collect personal data through the following methods:

  • Submission of application forms, quotations, or Client Information Sheets
  • Communication via phone, email, SMS, or verbal interactions with our personnel, agents, or brokers
  • Inquiries about our products and services
  • Visiting or accessing our official website

3. Purpose of Data Collection and Processing

We collect and process personal data for the following purposes:

  • Assessing eligibility for insurance policies
  • Managing customer relationships, accounts, and policies
  • Providing services, products, and facilities
  • Investigating and processing insurance claims
  • Complying with legal, regulatory, or risk management requirements
  • Addressing customer inquiries and instructions
  • Preventing fraud, misconduct, or unlawful actions
  • Ensuring compliance with regulatory authorities such as the Insurance Commission, Anti-Money Laundering Council (AMLC), and NPC
  • Offering marketing, promotions, and advertisements
  • Facilitating dispute resolutions and obtaining professional advice
  • Conducting statistical analysis and research for service improvement
  • Meeting audit and compliance standards
  • Revenue collection or debt recovery
  • Disclosing necessary information to related parties, service providers, or reinsurers to support business operations

4. Use of Cookies

Cookies are small text files that enhance your browsing experience. By continuing to use our website, you consent to our use of cookies to track visits, understand preferences, and improve functionality.

5. Data Sharing

We ensure the strict confidentiality of your personal data and share it only on a need-to-know basis with the following:

  • Parent company and affiliates, including Aftersales Group NL
  • Insurance agents, brokers, and investigators
  • Business partners, vendors, contractors, and third-party service providers
  • Regulatory authorities such as the Insurance Commission, NPC, AMLC, Bureau of Internal Revenue (BIR), and others

6. Data Retention

We retain personal data for the duration of the business relationship and as required by applicable laws, rules, and regulations.

7. Security Measures

We implement strict organizational, physical, and technical measures to protect personal data against unauthorized access, loss, or alteration, including:

  • Access control and authentication systems
  • Secure servers with firewalls and data encryption
  • Authorized personnel processing only
  • Regular employee training on data security
  • Secure Socket Layer (SSL) certificates for our website
  • Annual audits to ensure compliance with the DPA and NPC guidelines

8. Your Rights and Requests

You have the right to access, amend, correct, or delete your personal data under our custody. You may also withdraw previously given consent for data collection and usage. For concerns or requests, please contact us at: support@aftersalesgroup.com.ph.

For any requests to access, amend, correct, delete, or take any other actions regarding your personal data, please send an email request to support@aftersalesgroup.com.ph.

Aftersales Ph Limited Inc.
Unit 2408 Tower II City Land Building
H.V. Dela Costa, Makati City, Philippines 1229
Email Address: support@aftersalesgroup.com.ph
Phone: 0906-2368612 / (632) 8364-4154